Privacy Policy

AnalyticLabs Data Consulting Inc. ("AnalyticLabs", "we", "us", or "our") operates the Eclipse platform and the website at analyticlabs.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Information You Provide

• Account information: Name, email address, company name, and job title when you create an account or book a demo.
• Payment information: Billing details processed by our third-party payment processor. We do not store credit card numbers.
• Communications: Information you provide when contacting us for support or sales inquiries.

Information Collected Automatically

• Usage data: Pages visited, features used, queries submitted to Eclipse Chat, and interaction patterns.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Analytics: We use Vercel Analytics to collect anonymized performance and usage metrics. No personally identifiable information is collected through analytics.

Data You Connect to Eclipse

When you connect third-party data sources (e.g., Shopify, Stripe, Google Ads, QuickBooks), Eclipse accesses your business data through authorized API connections. This data is used solely to provide you with insights and remains under your control.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Eclipse platform
• Process your queries and deliver data insights
• Build and refine your business intelligence model
• Communicate with you about your account, updates, and support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With trusted third-party vendors who assist in operating our platform (hosting, payment processing, analytics), bound by confidentiality obligations.
• Legal requirements: When required by law, subpoena, or other legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
• With your consent: When you explicitly authorize sharing with a specific third party.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Secure cloud infrastructure hosted on Microsoft Azure

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you close your account, we delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdrawal of consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at privacy@aldc.io.

7. Canadian Privacy Compliance (PIPEDA)

As a Canadian company, AnalyticLabs complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate. You may file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

8. International Data Transfers

Your data may be processed in Canada and the United States, where our infrastructure is hosted. We ensure appropriate safeguards are in place for international transfers, including contractual protections with our service providers.

9. Cookies and Tracking

Our website uses minimal tracking. We use Vercel Analytics for anonymized performance metrics. We do not use third-party advertising cookies or cross-site tracking. Your connected business data is never used for advertising purposes.

10. Children's Privacy

Eclipse is a business-to-business service and is not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of Eclipse after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

AnalyticLabs Data Consulting Inc.
Email: privacy@aldc.io
Web: analyticlabs.io